Ancient Journeys: Terms and Conditions
Welcome to Ancient Journeys! We want to make your shopping experience easy and enjoyable, so please take a moment to read through our terms that also include our refunds, shipping and privacy policies. If you have any questions, please don’t hesitate to contact us—we’re here to help!
Contact Information
For any questions about your order, returns, shipping, or any other queries, please contact us:
- Email: shop@ancientjourneys.com.au
- Phone: +61 7 4033 0228
- Address: Ancient Journeys, 53-57 Esplanade (Mantra Complex), Cairns, QLD 4870, Australia
1. Introduction / Agreement
Ancient Journeys is an Aboriginal Art and Gifts shop located in Cairns, Australia. By using this website and completing a purchase, you agree to the terms and conditions set out below. These terms may be updated from time to time, and your continued use of the site constitutes your acceptance of the latest terms.
2. Pricing and Payment Terms
- Currency: All prices on the site are listed in Australian dollars (AUD). For international customers, exchange rates and additional fees may apply, and these are handled by your bank or credit card provider.
- GST: Australian orders include Goods and Services Tax (GST) in the listed price.
- Payment Methods: We accept major credit cards and PayPal. Payments are processed securely, and your payment details are not stored on our site.
Please note that payments made to Ancient Journeys are to 'Gulf Projects Pty Ltd' and will appear as "Gulf Projects" on your statement.
3. Product Descriptions and Availability
At Ancient Journeys, we strive for accuracy in product descriptions. Many of our items are handmade, meaning each piece is unique, with slight variations in colour, texture, and design—reflecting the artist’s individual touch. Original artworks are one-of-a-kind and cannot be replicated, so only one of each is available. If you'd like more photos of an item, just let us know.
Quantity Errors
While we make every effort to keep our website's stock quantities accurate, occasional discrepancies may occur. If the quantity displayed online is incorrect, we will notify you promptly to confirm availability or discuss alternative options.
Need More Than One?
Many of our items are available in greater quantities than shown online. Although our website may display only one of an item, we often have additional stock in-store. If you're interested in purchasing more than what's listed, please contact us directly via phone or email, and we'll check our in-store availability. For bulk or corporate orders, we are happy to work with our suppliers to help source the quantities you need.
Please note, however, that handmade original artworks are one-of-a-kind, meaning that while we may sometimes have similar pieces available, each will have unique details and may vary slightly from the one pictured.
4. Shipping and Delivery
At Ancient Journeys, we offer domestic and international shipping for all our items. We use Australia Post for most deliveries. However, for larger items that exceed Australia Post size limits, we will need to arrange shipping through a third-party company. In such cases, payment will need to be arranged over the phone or via email. We’ll work with you and the shipping company to ensure your item is delivered safely.
Shipping Costs:
Shipping costs are calculated at checkout. If the actual shipping cost differs significantly, we will contact you before processing your order. Customers are responsible for return shipping costs, except where the item is faulty or damaged.
Delivery Times:
- Within Australia: Most parcels are delivered within 3-6 business days of posting.
- International: Orders generally arrive within 10-14 business days after posting, and tracking is provided where available.
Express Shipping:
Express shipping cannot be purchased through the website. Please contact us directly if you require this, and we will process the extra payment and organise express postage for you.
Paintings:
Paintings purchased online are typically shipped unstretched (rolled in a tube). The price quoted on our website is for this shipping method. If you would like a painting shipped stretched or framed, please contact us for a custom quote.
Many of Aboriginal artworks displayed in-store at Ancient Journeys are on lightweight Australian pine stretcher frames. The cost of a stretched painting purchased in-store includes the stretching service, allowing the artwork to be carried home on its frame, if you wish, or, if it is more convenient we can take the painting off the frame and roll it and put it into a tube.
Oversized Items:
Most oversized items that need to be sent through a shipping company rather than Australia Post will not process at all through the website checkout. These items can be purchased and posted, but you will need to contact us directly to process this.
Insurance:
Insurance can be purchased for your order. This is often a good idea for expensive items. Please give us a call to arrange this and process a credit card payment over the phone. Insurance is not automatically included in the shipping cost for any of our items.
Sustainability:
At Ancient Journeys, we care about the environment and sustainability. Wherever possible, we use recycled boxes and packaging materials for shipping, reducing our environmental impact while ensuring your item arrives safely.
Import Duties & Taxes:
For international customers, local customs duties, taxes, or fees may apply. These are not included in the price of your purchase and are the responsibility of the buyer. We recommend checking with your local customs office for more information if needed. Additionally, please ensure that the item can be imported into your country, as some timber products have restrictions entering the USA and New Zealand.
5. Gifts
If you’re sending a gift directly, please let us know if you would like to exclude the receipt. We offer gift wrapping, and you can choose from a selection of wrapping paper and cards available for purchase in the "Books - Wrapping Paper" and "Books - Cards" sections. To arrange gift wrapping, please contact us, and we will take care of the wrapping for you.
6. Returns, Refunds and Exchanges
At Ancient Journeys, customer satisfaction is our priority. If you change your mind about your purchase, you have 5 days to notify us and return the item. To initiate a return, please contact us within this period and provide the tracking number for your return shipment, as you remain responsible for the item until we receive it. The item must be unopened, unused, and in its original packaging, including all labels. Please note that return shipping and insurance costs are the responsibility of the customer. Upon receiving and inspecting the returned item, we will process your refund to the original payment method if it meets the specified criteria.
If your item arrives incorrect, faulty, or damaged, please reach out to us within 5 working days. We will gladly assist you in arranging a repair, replacement, or refund in accordance with Australian Consumer Law.
7. Intellectual Property / Copyright
All content on our website, including images, text, and artwork, is owned by Ancient Journeys or our artists and is protected by copyright. The unauthorised use or reproduction of any materials from our website is strictly prohibited.
8. Use of Website / User Conduct
You are welcome to browse and use our website for personal, non-commercial purposes. Any misuse of our site, including copying content, unauthorised access, or interference with the site’s operations, is not allowed.
9. Liability Limitation
Ancient Journeys is not liable for delays, losses, or damages caused by factors beyond our control, including postal delays, customs procedures, or technical issues. While we do our best to ensure product descriptions are accurate, we cannot be held responsible for minor discrepancies in colour, size, or texture due to the handmade nature of our items.
10. Privacy Policy
At Ancient Journeys, we are committed to protecting your privacy. Any personal information collected during your visit to our website or while shopping in-store will be used solely for processing your orders and improving your shopping experience. We will not share your information with third parties without your consent, except as required by law.
We take reasonable steps to protect your personal information from loss, theft, misuse, and unauthorised access. By using our website, you consent to the collection and use of your personal information in accordance with this policy.
11. Changes to Terms and Conditions
Ancient Journeys reserves the right to update these terms and conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the site constitutes acceptance of the updated terms.