Ancient Journeys: Terms and Conditions

Welcome to Ancient Journeys! Please read through our terms and policies to ensure an easy and enjoyable shopping experience. Contact us with any questions—we’re here to help.

Contact Information

  • Email: shop@ancientjourneys.com.au
  • Phone: +61 7 4033 0228
  • Address: Ancient Journeys, 53-57 Esplanade (Mantra Complex), Cairns, QLD 4870, Australia

Introduction / Agreement

Ancient Journeys is an Aboriginal Art and Gifts shop located in Cairns, Australia. By using this website and completing a purchase, you agree to these terms and conditions, which may be updated periodically. Continued use of the site constitutes acceptance of the latest terms.

Pricing and Payment Terms

  • Currency: Prices are listed in Australian dollars (AUD). International customers may incur exchange rate fees from their bank or credit card provider.
  • GST: Australian orders include Goods and Services Tax (GST).
  • Payment Methods: We accept major credit cards and PayPal. Payments will appear as “Gulf Projects Pty Ltd” on your statement.

Product Descriptions and Availability

  • We strive for accurate descriptions and availability, but quantities may vary.
  • Many items are unique, particularly original and handmade pieces, with only one available although similar designs might be in-store.
  • Additional stock may be available for manufactured items.
  • We cannot guarantee all details are complete, error-free, or up to date. In the event of an error, we will contact you to offer a suitable resolution, such as a replacement, refund, or order cancellation.
  • Contact us if you require extra quantities, photos, or more details.

Shipping and Delivery

  • Domestic & International Shipping: We use Australia Post for most items wherever possible. Oversized items exceeding size limits require third-party shipping, with payment arranged over the phone or via email.
  • Costs: Shipping costs are calculated at checkout. Significant discrepancies will be discussed before processing orders.
  • Delivery Times:
    • Within Australia: Regular shipping takes 3-6 business days. Express shipping is available.
    • International: Regular shipping takes 10-14 business days. Express international shipping is also available.
  • Paintings: Online purchases are shipped rolled in tubes unless otherwise arranged. In-store purchases include stretching on lightweight Australian pine frames.
  • Oversized Items: Oversized items require direct contact to arrange shipping and payment.
  • Insurance: Insurance is available but not included in shipping costs. Contact us to arrange coverage if you require it. Aurukun dogs require insurance to be purchased due to their value.
  • Sustainability: Recycled packaging is used wherever possible.
  • Import Duties & Taxes: International customers are responsible for local customs duties and taxes. Ensure import compliance for timber products.

Returns, Refunds, and Exchanges

  • Change of Mind: Notify us within 5 days of receiving your order if you wish to return an item. The item must be unused, unopened, and in its original packaging. Return shipping and insurance costs are the customer’s responsibility.
  • Faulty/Damaged Items: Notify us within 5 days if the item arrives faulty or damaged. We will assist with repairs, replacements, or refunds in accordance with Australian Consumer Law.
  • Return Process: Please contact us prior to returning an item to receive return instructions and ensure the proper handling of your return.
  • Refunds: Refunds will be processed according to the method of payment, and any return shipping or insurance costs will not be refunded unless required by law.

Privacy Policy

  • Personal information is collected to process orders and improve customer experience.
  • Payment processing and analytics may involve third-party services.
  • Customers can request data deletion or corrections in line with privacy laws.

Copyright and Intellectual Property

  • All website content, including images and text, is owned by Ancient Journeys or its artists and protected by copyright. Unauthorised use or reproduction is prohibited.
  • Artists retain the copyright for their artworks.

Liability Disclaimer

  • While we strive for accuracy, errors in product descriptions or stock may occur.
  • Customers are responsible for verifying suitability for their needs, including compliance with import restrictions.

Force Majeure

Unforeseen circumstances (e.g., natural disasters) may affect shipping times or product availability.

Jurisdiction

These terms are governed by Australian law.

Cookies Policy

Our website may use cookies to enhance user experience. Customers can manage their cookie preferences through their browser settings.

Changes to Terms and Conditions

Ancient Journeys reserves the right to update these terms at any time. Changes take effect immediately upon posting. Continued use of the site constitutes acceptance of the updated terms.